Mondaria (“we” or “us”) are committed to protecting your privacy. Please read through this policy carefully so that you know how and why we collect information about you, how you can contact us to access, rectify, erase, restrict, port or object to your data being processed and what procedures we have in place to keep your personal data safe.
We may change our Privacy Policy from time to time and if we do so we will update these changes on this page so that you’re up-to-date with our current policy.
Please refer to our Cookie Policy which is part of this Privacy Policy.
Why do we collect your information?
Your privacy is important to us, therefore any information you give is confidential and will only be used as set out in this Privacy Policy, to process your order and to give you the best possible service.
Knowing more about you helps us to focus on what is most likely to interest and appeal to you.
The information we collect allows us to provide you with the most relevant offers such as money-off vouchers and rewards, for items you buy from us and for things you might be interested in buying in the future. We can also draw your attention to special offers linked to where you live, or promotions in stores near you by sending you relevant news, product information, special offers and details of events and competitions. However, you’ll be given the option to opt-out of such communications at the point that your data is collected and subsequently through clicking the “unsubscribe” option on any of our marketing emails or by updating your marketing preferences if you have an online account with us.
What information we collect
1) Information you give us.
This is information that you share with us in a variety of ways:
a) This could be through our Website forms, placing an order, completing part of the checkout process online, creating a wishlist, searching for a product, signing up for offers and news, submitting customer reviews, entering a competition or prize draw, booking an appointment with one of our consultants or creating or updating your account, requesting swatches or a brochure or by corresponding with us by phone, email, social media or otherwise. This information may include personal details such as your name, email address, postal address and telephone number, personal description, photograph, your relevant passwords and preferred user names, contact details, account details, financial and credit card information, your preferences, interests and details of any complaints you may have and any other information provided by you.
b) Details of products and services purchased. This is detailed information about what products you have purchased whilst using our Website and in a Furniture Village store and the fulfilment of your orders, for example the time and date of purchase, the products you purchase from us, delivery addresses you use and if paying by debit or credit cards your card details and card expiry date to complete your payment.
c) Correspondence. If you contact us, we may keep a record of that correspondence or call.
2) Information we collect about you.
When you visit our Website we will automatically collect information from you:-
a) Website visit details. This includes but is not limited to when and how you access our Website, products you searched or viewed, HTTP protocol elements, search terms, length of visits of pages, page interaction, your customer journey, device type and ID, HTTPs cookies, traffic data, location data, referring website, weblogs and other communication data. Much of this data is collected by cookies and analytical software tracking tags used on our Website, details of which are noted under the Cookies Policy.
b) Technical information. We may collect your IP address, which is assigned to your computer when it’s connected to the Internet and operating system browser. We may collect other technical information such as your login information (where you set up an account with us), your browser type and version, time zone setting, browser plug in types and versions, and the operating systems you use.
3) Information we receive from other sources.
This is information that we receive about you if you use another website we operate or the other services we provide. We are working with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, customer review providers, live chat providers, credit reference agencies). This may include Cookies, refer to our Cookies Policy for more information.
We may also collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose, Aggregated data may be derived from our personal data but it is anonymised and does not (directly or indirectly) reveal your identity. We use automated learning based on anonymous customer data from on our Website and on live chat to provide product recommendations, tailored search results, adverts and content on our website that will be most relevant to you and to enable us to improve our website through ongoing testing and optimisation.
We do not collect any “Special Categories of Data” about you (e.g. your race, ethnicity, religion, sex life, political opinion, health (save where we have a legal obligation to do so, for example in the event of an accident on our premises) or genetic or biometric data). Nor do we collect data regarding criminal convictions and offences. Nor do we collect children’s data.
How we use the information we collect
Personal data submitted to us will be used for the purposes stated in this Policy or as stated in our website or may be notified to you. We use your personal data to:
A. Develop our website:
1. to help you to use the Furniture Village website to browse and shop, to provide a more seamless shopping journey in-store and online by sharing your details with our in-store teams, to improve your experience of using the Website, to administer and monitor our Website and to improve our Website;
2. to personalise our Website to you and the things you may like, dislike or be interested in;
3. to ensure that we present and evaluate the content on the Website in the most effective manner for your and other users;
4. to provide you with information, products or services that you request from us or which may interest you, where you have consented to be contacted for such purposes. To personalise these communications to you and your likes and dislikes;
5. to provide you with distance to your nearest Furniture Village store based on your location set by device, or to send you store directions by SMS in accordance with your request, when using our store location section of the website
B. Meet our service obligations:
6. to meet our obligations arising from any contracts entered into between yourself and us, including for example delivery of the product or product guarantees;
7. to notify you promptly about changes to our products and / or services;
8. to process your payments for products and services to enable you to shop with us online and in-store; please note we use PayPal, Sagepay and Novuna payment providers and all payments are subject to the individual payment providers privacy policies;
9. to check that you have (or are likely to have) the means to pay us for any products you order from us over the internet or in store.
10. to keep accurate records of purchases, sales or other transactions to ensure that the requisite payments and deliveries are made, or services provided in respect of those transactions, and to make financial or management forecasts to assist us in conducting our business activities (Furniture Village does not hold or take payment details, this is all undertaken by a 3rd party payment gateway);
11. to provide you with after-sales services.
12. If you fail to provide personal data which we need to provide the product or service to you then we may not be able to perform our contract we have with you. Please ensure that the personal data you give us is accurate and up to date.
C. Marketing:
13. to allow us to send you direct marketing. We may do this by contacting you via telephone, post, SMS or email about special offers and current, or new products that you may be interested in, and to monitor the success of campaigns and promotions. You have the right to object to your data being processed for marketing purposes. This is explained in more detail in the Your Rights section.
14. to allow us to contact you in relation to competitions and prize draws, to process your entries to our competitions/prize draws and to fulfil our obligation under our competition/ prize draw terms and conditions. This may require you disclosing your data with Furniture Village agents or subcontractors who are collecting the data on our behalf;
15. for the purpose of advertising or marketing our products and services, our business itself and for public relations promotions in connection with our business, products and services including digital advertising. This may require us to disclose your personal details to Furniture Village agents or subcontractors in accordance with how we use your data. However, we do not sell or pass your data on to third parties for their marketing purposes. Additionally, this may involve tailoring our digital advertising based on what you view on our Website and your interests on third party websites, so that this is more relevant to you. This advertising is delivered across third party websites including social media;
16. to allow us to contact you via email if you have added products to your Shopping Basket whilst shopping on our Website. Email address and name is provided to a third party who managed our shopping basket email programme to enable this;
17. to analyse the effectiveness of digital advertising based on your interactivity and in accordance with our Cookies Policy;
18. to analyse sales processed through the Website and specific products which have been frequently viewed on the Website for marketing and business development purposes;
19. to allow us to send you personalised email communications based on your browse behaviour whilst visiting our website. Email address is provided to a third party who manage our browse behaviour email programme to enable this;
20. To collect feedback from our customers on our products and services through reviews and surveys. Review information may be shared on our website and other marketing materials.
Email newsletter
Every so often, we like to send you an email newsletter informing you about products and services. You can subscribe to our Newsletters at any time via the Furniture Village website. You can withdraw your consent in a number of ways as detailed in Your Rights” section of this Policy below or as detailed in the footer of each email.
We can’t guarantee or verify the contents of any external linked website despite our best efforts. However, if you do click on external links, we won’t be held liable for any damages or implications caused by visiting any external links.
Social media platforms
Any communication, engagement and action on social media are subject to the terms and conditions and privacy policies held from each social media platform. In order to protect your own privacy and personal details, we advise that you use social media sites wisely. Other than to contact you regarding a specific query or complaint in which case we may request your name, order number and telephone number via Social Media. Otherwise, we will never ask for your private personal information via social media platforms. However, if you want to discuss your private personal details, we’re more than happy to help via telephone or email.
We may use social sharing buttons to share content directly from web pages to social media platforms. Please note, that you are using social sharing buttons at your own discretion and these social media platforms may be tracked to save requests and to share a web page through your social media account. Find out more about terms linked to uploading or sharing content with Furniture Village.
If you have any views or queries about our website and privacy policy, please don't hesitate to contact us.
Who does my information go to?
We may use any relevant information to contact you or pass it on to our trusted agents and sub-contractors to process and fulfil your order, confirm your identity, validate and authorise transactions made by your debit or credit card and to manage your prize draw and competition entries.
We may pass on your personal data to help us fulfil pre-contractual or contractual obligations, for example to send you product samples, to arrange delivery of or after-care for your product.
We may pass on your personal information about sales and website usage for research and analytical purposes.
Where you purchase products from us we may use suppliers based outside the EEA You expressly consent to us that these companies may also process your personal data where necessary in order to fulfil our contractual obligation to you.
When you enter prize draws or competitions for Furniture Village these may be hosted by Furniture Village agents who collect the data on our behalf which may be outside the EEA
Where a supplier or business partner is outside the EEA, we will implement appropriate safeguards and ensure that your rights are protected.
Where we store your personal data
Any personal details we have collected about you are kept securely and in accordance with the Data Protection Act 1998 and GDPR. Therefore, we will never sell or disclose your information to third parties, shared companies for any other purposes than described in this policy or for legal reasons (e.g. to comply with a legal process).
Your data is kept secure using the high security server technology ensuring your data is protected. Where you have chosen a password which enables you to access certain parts of our website you are responsible for keeping the password confidential. You must not share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure and although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How Long Do We Keep Your Information For?
Mondaria will not keep your personal data for longer than is necessary for the purpose for which it was collected, unless there is a further legal reason for us to do so. We will take all reasonable steps to ensure the personal data is erased from our systems, or securely destroyed when it is no longer required. We will keep your data for as long as you continue to shop with us, or use our services (for example where your product is under a product guarantee) and for a period time afterwards when we may contact you if there is a legitimate interest to do so. We may also be required to retain your data for legal reasons.
Disclosure of your information
We may disclose information about you to law enforcement officials in the investigation of any alleged unlawful activities by you. We may also be required to disclose information to a court or regulatory body when required to do so by law.
We may also share your information with our service providers (to help manage the Website and provide services, including, marketing and market research, processing online purchases, delivery companies and our designers and manufacturers) and with any person or organisation (and their advisers) who might take over the services provided by the Website to allow them to prepare for taking over (after that, we may also allow that person or organisation to use and share your information on the same basis as us).
If you make a post on the Website, we may share your username, and any information you include in your post with other users of the Website or in our marketing materials, for example this would include any posts or comments which you make via on Website's blog or any similar post or comment.
Changes to our privacy policy
Any changes we may make to this Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this Privacy Policy.
