FAQ

All of our products are simple to install, please find our step by step video guides on how to install here

Our premium composite is made from 30% recycled wood powder, 45% recycled polyethylene (a lightweight, durable thermoplastic), and 25% calcium carbonate.

The posts are manufactured using a high-grade aluminium, with an industry leading wall thickness of 1.8mm. All our metalwork is then powder coated to marine-grade standard, resulting in a robust and superior aesthetic finish.

The slats you have chosen, top and bottom slat capping's, post caps, screws, fixing kits, post base plate with covers and aluminium posts to your chosen length.

Yes, our posts can be sunk into the ground, we recommend sinking 8-foot posts 2 feet into the ground, and 10-foot to 12-foot posts 4 feet into the ground.

Yes, our aluminium posts have slots on three sides so you can use them both on straights or corners. We also provide the blanking strips for the empty channels you won't be using

Yes, our composite fence boards, aluminum posts, and aluminum top and bottom rails can all be cut and adjusted according to the specific requirements of the installation site. Additionally, we offer posts in various heights to accommodate different fence height needs, allowing you to DIY your own fence.

Yes, composite fencing uses a mix of recycled timber and plastic, we use the equivalent weight of 80 large plastic bottles in each slat. This is plastic that could have ended up in the oceans or in landfill. Composite is also a great alternative to using wooden panels, not only does wooden fencing require harvesting and replacing frequently, but wooden fencing also requires chemical and paint treatments to extend its life and durability, these chemicals will eventually work their way into the soil.

We use courier services like FedEx, UPS, and for bulk shipments, we use trucks from companies like ABF, JTS, ESTES, with a delivery timeframe of 3-10 business days.

We ship from three locations: Los Angeles, New York, and Atlanta.

If you wish to return your items you must contact us within 30 days of purchase. If the Goods require collection, we will collect them from the address to which they were delivered. However, you may be charged a collection fee in the event you’re returning unwanted products that are not faulty or damaged. Your refund will be processed after the product is returned to our warehouse and thoroughly inspected. We will contact you to arrange a suitable time for collection.