1. GENERAL
Mondaria (the "Company") warrants to the original purchaser that its composite (wood-plastic) fencing products are free from defects in material and workmanship under normal use and proper maintenance for the warranty periods stated below.
This warranty applies only to products purchased directly from Mondaria or an authorised dealer and installed in compliance with Mondaria’s written installation instructions.
2. WARRANTY PERIOD
3. DEFINITION OF USE
- Residential / Personal Use: The product is installed on a privately owned single-family residence (including townhouses and attached dwellings) and used exclusively for the owner’s living purposes.
- Commercial Use: The product is installed on any non-residential property or multi-unit rental property (apartments, condominiums, HOAs, hotels, schools, municipal buildings, retail, industrial, etc.). If a residential-purchased product is later used commercially, the warranty period automatically reverts to the commercial term from the original purchase date.
4. WHAT IS COVERED
- Structural Integrity: Composite boards will not rot, crack, delaminate, or suffer structural failure under normal conditions.
- Insect Resistance: The material is resistant to termites, carpenter bees, and other wood-boring insects.
- Weather Resistance: UV inhibitors are added to resist excessive fading and colour change.
5. WHAT IS NOT COVERED
This warranty does not cover:
- Damage caused by improper installation, modification, or misuse.
- Impact, vandalism, accidents, animals, or external forces.
- Acts of God (hurricanes, floods, earthquakes, etc.).
- Normal wear and tear, including minor scratches or slight colour variation.
- Failure to perform recommended maintenance.
- Any incidental or consequential damages (e.g., labour, installation, lost profits).
6. WARRANTY TRANSFER
- Residential Use: Transferable once to a new homeowner within 5 years of original purchase. Proof of purchase and product details are required.
- Commercial Use: Non-transferable.
7. HOW TO MAKE A CLAIM
1. Email us at: support@mondaria.com
2. Provide: order number, product model, purchase date, description of the issue, and clear photos (at least 3).
3. Claims are reviewed within 10 business days.
4. If approved, Mondaria will, at its option:
- Replace the defective product (materials only; shipping included; labour not included); or
- Issue a pro-rated refund.
8. DISCLAIMER
This limited warranty is the sole and exclusive warranty. All implied warranties, including merchantability and fitness for a particular purpose, are disclaimed to the fullest extent permitted by law.
9. CONTACT
Mondaria
Email: support@mondaria.com
Website: www.mondaria.com